SR Exchange to provide consumer-facing staff with a tool-kit of practical insights to take back to their venues

Real People: Real Insights is the theme adopted by bacta to preview the Association’s free to attend SR Exchange (31 October, IET Austin Court, Birmingham). The Exchange, part of bacta’s comprehensive programme of SR commitments, has been created to provide the industry’s consumer-facing staff with a practical hands-on approach to the delivery of a safer gambling experience.

Drawing on the lived experience of individuals working in the land-based sector the Exchange is an open forum in which attendees can share their experiences of engaging with machine players who may be in need of a Customer Interaction, practical methods to calm players who have become agitated or abusive and how to manage anyone who is in breach of a self-exclusion request.

Bacta chief executive John White believes there’s a requirement for the industry to provide a practical approach to Safer Gambling and hopes that bacta members will send their staff and benefit from the SR Exchange. He stated: “We are very conscious of the need to complement the existing body of academic work on safer gambling. To meet this need the SR Exchange provides ‘Real Insights delivered by Real People’ and is designed to equip attendees with a tool kit of practical steps that they can take back to their venues, share with colleagues and continue the industry’s outstanding commitment to safer gambling.”

He added: “Registration for the SR Exchange couldn’t be easier: simply scan the QR Code on the advert in this edition of Coinslot or visit I look forward to welcoming bacta members to Birmingham on 31st October.”