Self Exclusion

 

Customers

What to do if you want to self-exclude from an Adult Gaming Centre

If you think you are spending too much time or money gambling in an Adult Gaming Centre then you should talk to the staff in the venue.  They are trained to talk to you sensitively about your gambling and can offer a range of tools to help you.  One of these is self-exclusion.

If you wish to self-exclude the member of staff will ask you for a few basic personal details and ask for your consent to those details being used to self-exclude you from the venue.  They will also take your photograph so other staff will know that you should not be allowed into the venue and will be able to identify you.

When you are providing details, the member of staff will explain that you will also be excluded from all Adult Gaming Centres within one kilometre of the venue from which you are excluding yourself currently.  The member of staff will also explain that if you wish to be self-excluded from another area or for a wider area that you will have to call Bacta Self-Exclusion Services on 020 3930 9769 Monday to Friday between 9.00 a.m. and 5.00 p.m.  Bacta Self-Exclusion Services cannot self-exclude you directly.  You must do so from and Adult Gaming Centre before contacting us.

You will also need to say for how long you wish to self-exclude, between six months and twelve months.  Once set this cannot be changed and you will only be allowed to return to gambling after this period if you actively request to do so.  If you do not do this your exclusion will continue for another six months.

If you do not wish to visit your local arcade to self-exclude you can telephone them and ask to undertake a self-exclusion over the phone.  This will take longer as you will still have to provide consent for your personal details to be stored and you will still have to provide a photograph of yourself.  You will also have to verify your identity.

Finally, you will be given details of self-exclusion schemes for other forms of gambling in casinos, betting offices, bingo halls and on-line.

Anyone who thinks the are no longer in control of their gambling should contact the National Gambling Helpline, run by Gamcare, on 0808 8020 133. This is available 365 days a year 24 hours a day.

 

Operators

Any AGC operator can use the Bacta Self-Exclusion Services scheme.  Please contact John White in the first instance for a conversation about the service and its cost on 0207 730 6444. Members receive the service at a considerable discount.

If you are an operator already using the service and have any questions about its operation please call Bacta Self-Exclusion Services on 020 3930 9769.

The Self-Exclusion service is hosted on the bactaPortal, a web-based tool for AGCs allowing them to manage their venues without paper by recording all their Social Responsibility activities and management logs digitally.

Please click here for and introductory video about the bactaPortal.

For any operator already using the bactaPortal please click here for the self-exclusion user and admin guides.

 

Training Video: https://www.youtube.com/watch?v=AyKd444oSVI

Portal User Guide:  https://bacta.org.uk/download/9382/

Admin Guide: https://bacta.org.uk/download/9379/

 

PRIVACY POLICY

Bacta Self-Exclusion Services processes and controls personal data.  We have therefore written a privacy policy that sets out how we do that.

 

Bacta Self Exclusion Services Limited

Privacy Policy

We are committed to protecting your personal information and being transparent about what we do with it, irrespective of how you interact with us.

This privacy notice describes how Bacta Self Exclusion Services Limited collects, uses and stores personal information and what it means for you. The terms of this notice may change, so please check it from time to time. For the purposes of this notice, ‘us’, ‘we’ and ‘our’ refer to Bacta Self Exclusion Services Limited.

This privacy notice sets out how we use and protect any information that you give us when you use this website or when you ask us to self-exclude you from Adult Gaming Centres using the bacta self-exclusion service details of which are include on this webpage above.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from the 12th May 2021.

 

What we collect

We may collect the following information:

        • name and job title (if applicable).
        • contact information including email address.
        • demographic information such as your address, post code and telephone number.
        • other information relevant to you.

If you ask us to self-exclude you from Adult Gaming Centres we will also have access to information previously collect from you by Adult Gaming Centres using the bacta self-exclusion service

 

What we do with the information we gather

We require this information to understand your needs and provide you with a more meaningful interaction with Bacta Self Exclusion Services Limited and in particular for the following reasons:

        • Internal record keeping.
        • We may use the information to improve our interaction with you.
        • To exclude you from Adult Gaming Centres from which you have asked us to do so

 

Lawful Purpose

Should we need to process data that you have supplied to enable us to exclude you from Adult Gaming Centres we will do this for a lawful purpose, namely to allow us to contractually supply you with a service that excludes you from Adult Gaming Centres that you have requested us to exclude you from.

We also have a legitimate interest in processing and distributing your personal data.

In addition given that the data we collect from you for the purposes of excluding you from an Adult Gaming Centre is special category, we rely on same lawful purposes above to  process and distribute your personal data as well as requesting your consent to process and distribute your personal data to third parties to enable us to provide this service.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.  All data about you is held on secure servers based in the UK.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and then the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to individual needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

This Privacy Policy is located on the Self-Exclusion page of bacta’s website.  Bacta is the trade association representing the amusement machine industry.  It has its own Privacy Policy (see Terms of Service page).  Its website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information.

You may request details of personal information which we hold about you under the EU & UK General Data Protection Regulations (GDPR). If you would like a copy of the information held on you, please write to us at the address on the contact page. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How long we keep your information

We will hold your personal information on our systems for as long as is necessary for the relevant activity and in accordance with legal requirements. We would really appreciate it if you let us know if your contact details change.

When your information is no longer required, we will ensure it is disposed of in a secure manner.

Your rights in relation to your data  

You have a right to ask us to stop processing your personal data, and you have a right to ask to access your personal data and to obtain certain information

If there are any discrepancies in the information we provide, please let us know and we will correct them. If you want to access your information, send a description of the information you want to see by post to Bacta Self Exclusion Services Limited, 29-30 Ely Place, London EC1N 6TD or via email to john.white@bacta.org.uk. We will then ask you to prove your identity before proceeding with your request. All enquiries will be completed within 30 days of the original request.

In some circumstances, such as when the data is no longer required or if the use of the data has no legal justification, you have the right to have that data erased, as well as the right to object to our handling of your data. You have the right to withdraw your consent at any time when we rely on consent as a legal ground to justify our handling of your personal data.  This would not affect the lawfulness of anything done before consent is withdrawn but it would stop us from continuing to use the relevant information.

You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data.

 

 Changes to our Privacy Notice

Our privacy notice may be updated at any time, so please check it from time to time.  We may, for example, change the way we process your information, or there may be a change in law.  If we make any significant changes to this notice, we will show this clearly on our website. This notice was last updated in May 2021.