Bacta SR Exchange – location, dates and agenda confirmed

Bacta has confirmed that the 2023 edition of its popular SR Exchange will take place on 31st October at the IET Austin Court, a purpose-built events venue situated in the heart of Birmingham.
The SR Exchange will feature contributions from bacta President John Bollom, SR Committee Chair, Elizabeth Speed, bacta CEO John White and a Key Note delivered by Mandy Gill, Director of Compliance at the Gambling Commission.
Comprising a blended exhibition, conference and participative live event the SR Exchange is aimed at consumer-facing AGC staff, equipping them with the insight, knowledge and confidence to deliver a safer gambling experience in keeping with the bacta Code of Conduct.
Previewing bacta’s SR Exchange, CEO John White said: “First of all I would like to thank Mandy Gill, the Gambling Commission’s Director of Compliance for agreeing to be our Key Note for the 2023 SR Exchange. Social Responsibility in relation to gambling is not something which the industry, operators or an individual employee can switch on and off. It’s a culture which runs through a business and defines the working day for every single member of staff in particular those who are consumer-facing. Bacta members have made and continue to make a huge contribution to safer gambling in low stake, low prize environments such as AGCs and Bingo Clubs. However, Social Responsibility is a journey without a destination which is why the Exchange is such an important date in the bacta diary.”
He continued: “After the morning welcome and presentations from John Bollom, Elizabeth Speed and Mandy Gill we will be running three Breakout Sessions in which we invite delegates to contribute. The three topics that we will be exploring are techniques for approaching, managing and calming a customer that has become abusive and potentially violent; the second session will look at how to hold a conversation with a customer that’s been identified as being in need of a Customer Interaction in a range of different circumstances. The final Breakout Session will explore how to manage a self-excluded customer who is in breach of their self-exclusion. It will also discuss how to manage the return to gambling once a self-excluder’s exclusion period is complete.”
“The Exchange is not a conventional Conference – it’s about learning practical skills and approaches from colleagues who have been there, who understand machine players and who know the gambling landscape.”
Registration for the SR Exchange will open in September